1. Check your Password. Passwords are case sensitive. If you forget your password or are unsure, try resetting your password (you can reset to the same password) using the lost password link.
2. Check your nickname. Nicknames are case sensitive as well. If you forget your nickname or are unsure, try resetting your password (you can reset to the same password) using the lost password link.
3. Clear your temporary Internet files. This is done by selecting that option within your web browser. In IE it is tools>>Internet Options>>Browsing History>>Delete
4. Clear your cookies. Should be in the same section as temp Internet files.
5. Disable your local firewall. Norton anti-virus or other firewall software can be prohibiting cookies.
6. Check your network router/firewall. These security settings could be set too high at the network level. If you made it to this step, almost always it is that your firewall software has cookie security settings too high--set to medium. You need to be able to accept cookies from all sites. Are you using Norton Anti-Virus? McAffee? Other? Disable it, then try again.
If you still cannot get in, try the following:
try using another web browser-AOL Browsers most likely will NOT work
try using another computer
try another network if possible (like a library or work/home)
